Go back to website
general returns / replacement policy
  1. Under the Terms & Conditions that Sellers agree upon, products are returnable within the return window if a user receives a product that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page. All products listed under a particular category may have different returns policy. Users are required to check & verify the return policy before ordering a product.
  2. CRED is only responsible for arranging troubleshooting of the users' complaints and directing the users to the Sellers. The ultimate responsibility of the replacement or refund lies with the Sellers.
  3. Return will only be processed if:
    • It is determined that the product was not damaged while in your possession;
    • The product is not different from what was shipped to you; and
    • The product is returned in condition that it was received including original box, MRP tag, user manual, warranty card and all accessories)
  4. In case a user wants to return an electronic device that stores personal information, the user himself/herself shall be responsible for ensuring that all personal information stored in the device is deleted and the device is returned in factory settings. CRED will not be liable in any manner for any misuse or usage of such information.
  5. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy. In certain cases, a product may be ‘non-returnable’. In such cases, the product page will specifically highlight this and the user cannot claim for a return/replacement at a later stage.
  6. In case the Seller is unable to provide a replacement for the product, in that case a refund will be provided.
  7. During a return/replacement pickup, the product will be checked for the following:
    • Correct & complete product: The same IMEI/Name/Brand/Serial number should be clearly visible along with all the accessories etc..
    • The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality checks/warranty seals (wherever applicable)
    • The product and packaging should not be damaged and should be in the condition that it was received.
    • The pick up executive is free to refuse to accept the product for pick-up in case the above conditions are not met.
  8. For category wise understanding of our return, replacement and refund policy please check here.
Electronics
Home Solutions
F&B
Apparel
Beauty & Wellness
defective cases
replacement
CRED is responsible for arranging a troubleshooting of products if ticket is raised within 5 days from delivery. Upon non resolution, option of replacement will be given
After 5 days from delivery user will be redirected to the partner and replacement will be subject to partner's policy
refund
CRED is responsible for arranging troubleshooting of product if ticket is raised within 5 days from delivery and upon non resolution if replacement is not chosen return+refund will be done
After 5 days from delivery user will be redirected to the partner and replacement will be subject to partner's policy
damaged cases (visual)
replacement
CRED is responsible for arranging a replacement of products if ticket is raised within 5 days from delivery
After 5 days from delivery user will be redirected to the partner and replacemente will be subject to partner's policy
refund
CRED is responsible for arranging a replacement if the ticket is raised within 5 days of receiving the product if replacement is not chosen return+refund will be done
After 5 days from delivery user will be redirected to the partner and return+refund will be subject to partner's policy
missing items
replacement
CRED is responsible for arranging a missing product delivery if ticket is raised within 3 days from delivery
Issue will not be entertained after 3 days from delivery.
wrong product/size related issue
replacement
CRED is responsible for arranging a replacement of products if ticket is raised within 3 days from delivery
After 3 days from delivery user will be redirected to the partner and replacemente will be subject to partner's policy
not satisfied with quality/size issue
replacement
CRED is responsible for arranging a replacement if the ticket is raised within 5 days of receiving the product and user is accepting a replacement
After 5 days from delivery user will be redirected to the partner and replacement will be subject to partner's policy
refund
CRED is responsible for arranging a replacement if the ticket is raised within 5 days of receiving the product and if replacement is not chosen return+refund will be done
After 5 days from delivery user will be redirected to the partner and replacemente will be subject to partner's policy