CRED - pay your credit card bills & earn rewards
terms and conditions

Last updated on February 21st, 2021

Welcome to the CRED club! At CRED we are creating a system that strives to reward high trust andcreditworthy individuals of India, inspiring others to be like them. Using the product, you can manageyour cards like a pro, hunt those hidden charges, all the while enjoying rewards from the best brandsin the country.

As CRED grows, we aim to help our members discover ways to reduce cost, get superior offerings onloans, insurance, investments and literally everything money. It’s about time individuals are celebratedfor being good. It’s about time.

1. Scope of the App Services

Dreamplug Technologies Private Limited (“Dreamplug”) is the owner and controller of ‘CRED’ which is a web-based smartphone application that provides a unified enabling a User to make his/ her payments towards their Credit card bills and includes other related facilities and services offered from time to time on CRED (“App Services”) currently or in the future, where such services can be accessed via the internet either on mobile and desktop/laptop (“CRED” or “App”). CRED is NOT an investment advisor and does not provide any financial advice related to equities,equity-related products, fixed income products, mutual funds, financial planning, tax planning or anyother investment analysis

By accessing and using our Services (defined below), you (“Our User”) are agreeing to these terms and conditions contained hereinafter (“Terms of Service” or “Terms”). We, Dreamplug Technologies Private Limited, including its affiliates & subsidiaries, strongly urge you to read the Terms of Service in detail before registering, accessing or using the App Services. Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion or new feature and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services. Your use of App Services will be considered as your acceptance of the supplemental terms. We strongly recommend you read the supplemental terms for each service given below or within the App from time to time.

We may amend the Terms at any time by posting an updated version on the App. The updated version of these Terms shall supersede the previous version of the Terms and take effect immediately upon posting and may be notified, via the App. You have the right to opt-out of agreeing to these Terms or any future updated version of the Terms, and therefore also using the App. If you are not comfortable with any of the Terms or do not wish to be bound by the same, you are at liberty to refrain from using the App and the App Services. However, please be aware that your continued use of the App Services for a period of 7 (seven) days from the launch of any updated Terms would mean deemed acceptance of these Terms and its associated policies mentioned here, including any modification thereof.

For the purpose of these Terms of Use, wherever the context so requires, the term “User” shall mean and include any natural or legal person who has agreed to these Terms of Use on behalf of itself or any other legal entity.

It is clarified that the Privacy Policy (that is provided separately), form an integral part of these Terms of Use and should be read contemporaneously with the Terms of Use. Illegality or unenforceability of one or more provisions of these Terms of Use shall not affect the legality and enforceability of the other terms of the Terms of Use. For avoidance of doubt, if any of the provisions becomes void or unenforceable, the rest of the provisions of these Terms of Use shall be binding upon the User.

2. Eligibility

By registering with CRED and using the App Services, you are representing the following:

  1. You are 18 years of age or older;
  2. You are capable of entering into a legally binding agreement; and
  3. You are not barred or otherwise legally prohibited from accessing or using Dreamplug/CRED & the App Services.

If you allow anyone to use your account, including individuals under 18 years of age, you will still be responsible for ensuring that such individuals comply with the terms. You will be responsible for all actions these individuals take in and/or through your account. You also acknowledge that Dreamplug does not have the responsibility of ensuring that you meet the aforesaid requirements. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes.

Please be aware that Dreamplug reserves the right to revoke your access to the CRED App or App Services, subject to our reasonable discretion. In this regard, we may also choose to suspend your CRED Account or your access to the same. As a registered User, in such an event, you may contact our support team to assist you/resolve the situation.

3. Your Use of Cred

When you use our App, you are representing to us that:

  1. Your use of the App shall not violate any applicable law or regulation, and that you fulfil the eligibility criteria set forth under Section 2.
  2. All registration information you submit is truthful, complete and accurate and you agree to maintain accurate, complete and up-to-date account information in your Account.
  3. You are responsible for all activity that occurs under your Account. Unless otherwise permitted by Dreamplug in writing, you may only possess one Account.
  4. You are responsible for maintaining the confidentiality of the access credentials of your account and are fully responsible for all activities that occur under your Account. You agree to immediately notify us of any unauthorized use of your passcode or Account or any other breach of security.
  5. Your use of the App, or its content is only for personal purposes. By using the App Services, You hereby agree that the you are aware and responsible for all transactions taking place through your Account. This include the payments made for Credit Cards that are not in the name of the Account Holder, but a family member, friend or acquaintance. By making a payment for a Credit Card that does not belong to You, You assume responsibility for the transactions that have taken place through that Credit Card for the cycle the payment is made by You using the App Services.
  6. Your personal and non-commercial use of the App prevents you from decompiling, reverse engineering, disassembling content, removing any intellectual property right associated with our App, including copyright, trademarks, trade secrets, designs, and patents, or other proprietary notices.
  7. You shall not access or use the App in any manner that may be harmful to the operation of the App or its content.
  8. You shall not use any product or service available on the App for commercial purposes, or use the App Services in any way that is unlawful, or harms Dreamplug or any other person or entity.
  9. You will not post, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the App or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the App.
  10. You will not delete or modify any content of the App, such as legal notices, disclaimers or proprietary notices, copyright or trademark symbols and logos.
  11. Your use of Dreamplug shall indicate that you have provided consent to automatically receive requested updates such as bug fixes, patches, enhanced functions, missing plug-ins and new versions (collectively, ‘Updates’), for the purpose of effective delivery of the App Services. Please note that your continued use of the App following such Updates would mean deemed acceptance by you of the same.
  12. You understand and accept that not all products, services and rewards offered on this App are available in all geographic areas and you may not be eligible for all the products, services and rewards offered by CRED on the application. CRED reserves the right to determine the availability and eligibility for any product, services and rewards offered on the App.
  13. You shall request Cred, to block the Account and change the passcode immediately for the Account, if your Device has been lost or stolen.

4. Violation of Terms of Use / Suspicious Activity

If we believe that you have violated any of the conditions as mentioned under these Terms or our Privacy Policy, we reserve the right to suspend your access to the App and/or delete your Account without prior notice to You. If we have reason to believe that there is suspicious or unusual activity being carried out through your account, we may temporarily or permanently suspend your access to the App Services. You may reach out to the CRED support team to assist you with any query or question arising as a result of the afore-mentioned suspension/ deletion to resolve the same.

You may end your legal agreement with Dreamplug at any time by deactivating your account and discontinuing the use of the App Services. We provide all our Users an option through which a User may request archive of a specific Card stored on his/her account or deletion/deactivation of the complete account through the support section on the Cred App. Following such request, we consider the agreement to be terminated and take appropriate steps.

5. Fees

You are responsible for any fees that may be applicable to certain transactions or use of the App; where you will be notified of such applicable fees, prior to the completion of any transaction. Only if you consent to paying the above mentioned fees, shall the transaction go ahead. All fees shall be determined by Dreamplug and will be inclusive of taxes.

6. Refunds

You are responsible for all the information you input in your Account, including the correctness of details for payment of your credit card bill and all charges that result from these payments. Dreamplug shall not be responsible for any payment for an incorrect Credit card account or bill payment number. In case, money has been charged to your card or bank account and a payment/service is not delivered by the service provider within 72 working hours of your completion of the transaction then you may inform us regarding the same through the customer support sectionof the CRED App. We shall investigate such incidents and if it is found that money was indeed charged to your card or bank account without delivery of the payment/service then you will be refunded the money within twenty one (21) working days from the date of receipt of your email. All refunds will be credited to your card or bank account. Dreamplug will have the sole discretion to determine the mode of reversal from the above mentioned options. However, Dreamplug disclaims any and all liability, including for refunds, in the event of any error arising from a failure in the applicable bank or credit card service provider’s system or network.

In case a payment has been wrongfully made and credited to your Credit card account or bank account, CRED & Dreamplug reserve the right to automatically initiate a refund through your bank. By agreeing to these terms, you hereby consent to such a refund initiated by your concerned Bank, at the request of CRED, to offset any incorrect transaction, credit or double payment made to your account. Once such transaction is processed, CRED shall inform you of the same and the corrective action taken by CRED to refund such payment.

7. Loyalty Points

CRED offers its users loyalty points in various forms for their regular and continuous use of the CRED App. These loyalty points are provided for performing various actions on the CRED App. Each user who makes his/her credit card payments through the CRED App earns loyalty points (“CRED Coins” or “Coins”). Users are issued Coins at a one to one conversion i.e. every rupee paid towards credit card payments equals to one Coin received by the User. Similarly, each user can also earn loyalty points (“CRED Gems” or “Gems”) for referring friends to the Cred App. A user may get rewarded upto 10 (ten) gems for each successful referral. These loyalty points are rewarded purely for the regular use of the CRED App and the CRED App does not permit any purchase or accrual of these loyalty points in any other way. These loyalty points maybe redeemed by Users to participate in various rewards/offers that are run by the CRED App for all users from time to time.

CRED reserves the right, at its sole discretion, to change the mode of the accrual of one or any of these types of loyalty points. Further, CRED reserves the right to disqualify any User, who does not meet the offer requirements or in case of reasons including but not limited to any misuse of the offer or fraud or suspicious transaction/activity or under any legal requirement or applicable rules and regulations, from receiving any loyalty points. CRED also reserved the right to discontinue or change or issue any new form of loyalty points offered at any time, at its sole discretion.

8. Offers & Rewards

To participate and win rewards and other offers as made available within the App, You must agree to the offer/reward terms and conditions. You agree that your participation in the offer constitutes your understanding of the agreement and to the offer terms and conditions. The offer terms and conditions form a binding legal agreement between you and CRED with respect to the offers, and any undefined terms used in the offer terms and conditions shall have the meaning set forth in these terms and conditions. CRED reserves the right, at its sole discretion, to disqualify any User who does not meet the offer requirements or in case of reasons including but not limited to any misuse of the offer or fraud or suspicious transaction/activity or under any legal requirement or applicable rules and regulations. CRED also reserved the right to discontinue or change any offer or reward or the CRED offer programme at any time, at its sole discretion.

For eligibility, in addition to your compliance of these terms and conditions, You must meet the eligibility criteria for each offer to participate. Details of each offer and/or reward and the eligibility terms and conditions for each offer shall be provided in the offers page of your CRED App. Offers provided to a particular User may vary from User to User. Please read the offer terms and conditions applicable to your offer as provided in your CRED App carefully.

9. Privacy

We collect, hold, use and transfer your personal data in accordance with our Privacy Policy. By agreeing to the Terms of Use, you hereby agree to our Privacy Policy, which may be updated and/or modified by us from time to time. You understand and agree that, to the extent permitted by applicable law, any data provided by you in connection with the App Services may be shared with our affiliates or partners, and/ or used by us for enhancing the App Services, including but not limited to creating new products. Please refer to the Privacy Policy for further clarity on the subject.

10. Compliance with NPCI Guidelines

National Payments Corporation of India (‘NPCI’) is an authorized payment system operator by the Reserve Bank of India (‘RBI’).

NPCI owns and operates UPI payment system. A Payment Service Provider (‘PSP’) is the banking company authorized to act as a Payment Service Provider under the UPI framework.

PSP engages the Third Party Application Provider (‘TPAP’) to provide UPI services to You/User.

A TPAP is an entity that provides the UPI compliant app(s) to the end-user customers to facilitate UPI based payment transactions.

The Bank where the end-user customer maintains his/her account and has linked the account for the purpose of debiting/crediting the payment transactions made through UPI is the Customers Bank. The end user customer is the individual who uses UPI payment facility to send and receive payments.

We, Dreamplug Technologies Private Limited are a TPAP authorized by NPCI to facilitate payments through Axis Bank. We are a service provider and we participate in UPI through PSP bank.

We are bound by the tripartite agreement entered with the sponsor PSP (Axis Bank) and NPCI. We are responsible for facilitating grievances / complaints resolution of the customers on-boarded on our UPI application.

We shall be the first point of contact for all UPI related grievances/complaints for customers on-boarded by us. In case the complaint/grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where you maintain the account) and NPCI in the same order. After exercising these options, you can approach the Banking Ombudsman and/or the Ombudsman for Digital Complaints, as the case may be.

11. Disclaimer

The App Services, including all content, software, functions, material, and information made available or accessible through the Services are provided “as is”. Dreamplug, CRED, their respective agents, co-branders or partners, make no representation and warranty of any kind for the content, software, functions, material, and information available/accessible through the Services.

Dreamplug does not warrant that the functions contained in content, information and materials on the App, including, without limitation any third-party sites or services linked to the App will be uninterrupted, timely or error-free, that the defects will be rectified, or that the App or the servers that make such content, information, and materials available are free of viruses or other harmful components.

Further, You understand that a payment transaction is solely between the User who uses the App Services to make his payment (“Sender”) and the User who receives such payment from the Sender (“Recipient”) and that Dreamplug does not provide any guarantees or warranties with respect to any User or any service, goods, or delivery level commitment provided by such User. Dreamplug cannot assure that other users are or will be complying with the foregoing rules or any other provisions mentioned here. You assume all risk of harm or injury resulting from any such lack of compliance by any other user or any person. You should ensure that you have undertaken adequate due diligence prior to transferring payments using the App Services.

12. Limitation of Liability

In no event shall Dreamplug, its officers, owners, directors, employees and agents, partners, co-branders, licensors, licensees, consultants, or contractors be liable to you or any third party for any special, incidental, indirect, consequential or punitive damages or losses whatsoever, or damages for loss of data or profits, goodwill, and/ or other intangible loss, whether or not foreseeable and regardless of whether Dreamplug has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your use of, or access to, the App or App Services.

In no event shall Dreamplug’s total cumulative liability to You in connection with the App Services for all damages, losses and causes of action, arising from or relating to these terms and conditions exceed the net fees Dreamplug has actually received and retained from your valid transactions during the three (3) month period immediately preceding the date of the claim.

13. Indemnity

You agree to defend, indemnify and hold harmless Dreamplug, its officers, owners, directors, employees and agents, partners, co-branders, licensors, licensees, consultants, contractors and other applicable third parties (collectively ‘Indemnified Parties’) from and against any and all claims, demands, damages, obligations, losses, liabilities, cause of action, costs or debt, and expenses (including any legal fees) arising from:

  1. your use of and access to the App;
  2. your violation of any of these terms;
  3. your violation of any third party right, including any intellectual property right or privacy right;
  4. the committing of any of the prohibited activities as stated here;
  5. your failure to be in compliance with applicable law, including tax regulations; or
  6. any claim that your use of the App caused damage to a third party.

14. Disputes & Arbitration

In consideration for CRED granting you access to and use of the app Services, you agree that in case of any dispute between the Sender and Recipient, Dreamplug shall not be a party to the same. While Dreamplug is not obligated to mediate disputes, we will assist users in communicating with each other regarding a dispute.

Except as otherwise set forth in these Terms, these Terms shall be exclusively governed by and construed in accordance with the laws of India. Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the App Services or these Terms, including those relating to its validity, its construction or its enforceability (any “Dispute”) shall be first mandatorily submitted to mediation proceedings in terms of the Indian law. If such Dispute has not been settled within sixty (60) days after a request for mediation has been submitted under the Indian laws, such Dispute can be referred to and shall be exclusively and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (“Act”). The Dispute shall be resolved by one (1) arbitrator to be appointed in accordance with the Act. The place of both mediation and arbitration shall be Bangalore, India. The language of the mediation and/or arbitration shall be English, unless you do not speak English, in which case the mediation and/or arbitration shall be conducted in both English and your native language. The existence and content of the mediation and arbitration proceedings, including documents and briefs submitted by the parties, any correspondence from the mediator, and correspondence, orders and awards issued by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting the mediation or arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation stipulated herein.

15. Use and Protection of Intellectual Property Rights

Dreamplug, CRED and the App Services are protected by copyright, trademarks, patents, trade secret and/or other intellectual property laws. No information, content or material from the App including, without limitation, all of the page headers, images, illustrations, graphics, audio clips, video clips or text, reports generated, trademarks, tradenames may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without Dreamplug's express written permission. You are hereby given a limited licence to use the App Services, subject to your agreement of these Terms. All of the above mentioned information, content or material is our and our licensor’s intellectual property.

Dreamplug, CRED and its licensors, if any, are the sole owners of the underlying software and source code associated with the App Services and all the trademarks, copyright an any other intellectual property rights of any nature in the Product.

When you upload, submit, store, send or receive content that may include feedback to or through our App, you give Dreamplug a worldwide, perpetual licence to use, host, store, reproduce, modify, create derivative works, communicate, publish, publicly perform, publicly display and distribute such content. This licence shall not revert to you even if it is not used by Dreamplug. The rights you grant in this licence are for the limited purpose of operating, promoting, and improving the App Services, and to develop new ones. This licence continues even if you stop using the App Services.

16. Tax Liability

You hereby agree to comply with any and all applicable tax laws in connection with your use of the App Services, including without limitation, the reporting and payment of any taxes arising in connection with payments made through the App, or funds/income received through the App Services.

17. Governing Law and Jurisdiction

The App, the App Services, all your transactions with the App, and our relationship shall be governed by the laws of India, without regard to conflict of law principles. You agree that all claims, differences and disputes which we may have shall be subject to the exclusive jurisdiction of the competent courts located in Bangalore.

18. Assignment

The licence granted hereunder to You shall not be transferred or assigned by you.

You give your approval to Dreamplug for it to assign or transfer these Terms in whole or in part, including to (i) a subsidiary or an affiliate; (ii) an acquirer of Dreamplug’s equity, business or assets; or (iii) a successor by merger.

19. General

No joint venture, partnership, employment or agency relationship exists between you, Dreamplug or any Third Party as a result of the contract between you and Dreamplug or the use of the App Services. If any provision of these Terms is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity and enforceability of the other provisions in these Terms shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Terms. These Terms constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In these Terms, the words “including” and “include” mean “including, but not limited to.”

20. Contact us

If you have any concerns, complaints or grievances about the terms or other users or their manner of use of the application infringe or violate your rights or any complaints about how we handle your personal information, please feel free to contact the Grievance Officer any time at:

Name: Nemash Simaria

Email:grievanceofficer@cred.club

SPECIAL TERMS AND CONDITIONS FOR RENT PAYMENT

These Terms & Conditions are specific to the use of the RENT Payment product introduced by Dreamplug Technologies Private Limited (‘CRED’) and applies to the RENT Payment product only.

By registering for the RENT Payment Services (hereinafter referred to as Services), you agree to the following terms & conditions and give your explicit consent after having read the terms in their entirety. These terms & conditions are applicable to you in addition to the earlier terms you have agreed for the use of other services provided by CRED. In case of any discrepancy or dispute between these terms and terms already agreed upon for use of other services provided by CRED, these terms will prevail insofar as the User is using the Services as defined hereinabove.

Please read this Agreement carefully and make sure you understand it fully before using the Services. Please note that if you do not accept this Agreement, you will not be able to use the Services.

1. SCOPE OF THE SERVICES

Dreamplug Technology Private Limited (‘CRED’) is the provider of the RENT Payment Service. Any eligible CRED user may choose to make payments including rent, maintenance and security deposits, as may be applicable through our payment gateway(s). The eligibility criteria for the same shall be decided by CRED from time to time and any decision taken by CRED in that regard shall be final and binding on all.. Except for our limited role in enabling the payment after receiving specific directions from User, we are not involved in any underlying transaction between you (‘User’), any other user, or any other service provider. We are neither an agent of the lessor or lessee or any other registered User. CRED is not a bank and does not offer any other related services. Further, it is clarified that CRED is not providing any other tax advice to Users at any point in time, and Users are required to obtain independent tax advice w.r.t TDS or any other additional payments that maybe required to be processed along with rent payments.

2. YOUR USE OF SERVICES

Your use of the Services means that you have authorized CRED to hold, receive and disburse funds in accordance with your payment instructions. The authorization permits us to debit or credit your Credit Card, Bank Account or any other payment mode (‘Payment Method’) that we accept, or to process transactions initiated by you by generating an electronic funds transfer request.

Please be aware that your payment is processed onwards to the Landlord as per the details submitted by you. During your use of the Services, you will be asked to provide the following information about your Landlord

  1. - Name of the Landlord
  2. - Landlord Account details (Bank Account details or UPI Address)
  3. - Rental Amount
  4. - Rental Address
  5. - Landlord PAN Card Details (if required).

Dreamplug may ask for additional information if required from time to time included but not limited to rental agreements to verify the underlying transactions, and in case you fail to provide such information then you may be unable to use the Services provided by Dreamplug. You are responsible for ensuring the payment details provided by you are accurate. Once a payment has been initiated it cannot be reversed and CRED and/or Dreamplug will not be liable in any way for any loss you suffer as a result of a transaction being carried out in accordance with the instructions received by You. In the unlikely event that you notice an error in the payment sent, then we would request you to please notify us at the earliest.

The payment order towards your Landlord is only complete & will be processed once we are in possession of your funds for making the payment to the recipient. It is your responsibility to send us funds promptly, within the time limit for your onwards payment to the Landlord. CRED will not be responsible for any delay in Services caused due to a delayed in the payment order initiated by You.

When you instruct us to pay, you authorize us and order us to commit your payment (less any applicable fees or other amounts we may communicate & collect from You for providing such Services) to such person. While CRED undertakes its best efforts to process the payment as directed by you at the earliest, we may delay, suspend, or reject a transaction for any payment(s) for any reason, including without limitation if we suspect the transaction poses a financial or security risk, or is unauthorized, or is fraudulent, suspicious, unlawful or in any way in violation of the applicable laws around such transactions or in violation of the terms of this Agreement, subject to dispute or otherwise unusual.

You agree NOT to use the Services for any unlawful activity and agree that CRED reserves the right to investigate any suspicious activity or in response to any complaints or reported violations. When investigating any such activity, CRED reserves the right to report suspected unlawful activity to appropriate persons or body and to provide them with any relevant information including but not limited to personally identifiable data of the User concerned.

The amount of a transaction maybe charged back (‘Chargeback’) if the transaction is (i) disputed by sender; (ii) reversed for any reason; (iii) not authorized by Sender or we have reason to believe so; or (iv) is considered unlawful in accordance with the terms above. In case of a Chargeback you owe us and will immediately pay us the amount of any Chargeback and any associated fees, fines or penalties as assessed by the payment gateway or processor. You agree to assist us when requested to investigate any of your transactions processed through the Service. Your failure in providing timely assistance to CRED, including without limitation providing documentation, where required within 72 hours, may result in an irreversible Chargeback. Further in such cases your use of our Services maybe blocked for an indefinite period of time to be decided by CRED on a case to case basis.

3. GENERAL TERMS

You agree to not hold CRED responsible and/or liable for any issue or claim arising out for any dispute whatsoever between you and the payment gateway or your bank or landlord.

You also agree that if CRED is unable to perform its obligations under this Agreement because of factors beyond its control, including a change of law, an event of Force Majeure, in that case CRED will be required to notify you as soon as is reasonable practicable and will endeavour to return your money paid by you in respect of which we have been unable to discharge our obligations. You agree that in such cases CRED will not have any liability to you where we are unable to perform our obligations due to reasons beyond our control.

In case the rental amount to be paid by You is more than INR 50,000/- (Rupees Fifty Thousand Only), submission of Landlord PAN is mandatory as per the Income Tax Act. Without such information, the payment will not be processed. Further, CRED may ask for additional documents in case a transaction looks suspicious. Failure to provide such documentation within 72 hours may result in your transaction failing and result in your access to such Services being blocked.

SPECIAL TERMS AND CONDITIONS FOR BUSINESS EXPENSE PAYMENT

These Terms & Conditions are specific to the use of the Business Expense product introduced by Dreamplug Technologies Private Limited ('CRED') and applies to users who use the BusinessExpense product only.

By using the Business Expense Payment Services (hereinafter referred to as Services), you agree tothe following terms & conditions and give your explicit consent after having read the terms in theirentirety. These terms & conditions are applicable to you in addition to the earlier terms you haveagreed for the use of other services provided by CRED. In case of any discrepancy or dispute betweenthese terms and terms already agreed upon for use of other services provided by CRED, these termswill prevail insofar as the User is using the Services as defined hereinabove.

Please read these Terms carefully and make sure you understand it fully before using the Services.Please note that if you do not accept this Agreement, you will not be able to use the Services.

1. SCOPE OF THE SERVICES

Dreamplug Technology Private Limited ('CRED') is the provider of the Business Expense PaymentService. Any eligible CRED user may choose to make payments including payments towards alegitimate business case or to an employee etc., through our payment gateway(s). The eligibilitycriteria for the same shall be decided by CRED from time to time and any decision taken by CRED inthat regard shall be final and binding on all. Except for our limited role in enabling the payment afterreceiving specific directions from User, we are not involved in any underlying transaction betweenyou ('User'), any other user, or any other service provider. We are neither an agent of the payer orpayee or any other registered User. CRED is not a bank and does not offer any other related services.Further, it is clarified that CRED is not providing any other tax advice to Users at any point in time,and Users are required to obtain independent tax advice w.r.t TDS or any other additional paymentsthat maybe required to be processed along with such Business Expense payments.

2. YOUR USE OF SERVICES

Your use of the Services means that you have authorized CRED to hold, receive and disburse funds inaccordance with your payment instructions. The authorization permits us to debit or credit your CreditCard, Bank Account or any other payment mode ('Payment Method') that we accept, or to processtransactions initiated by you by generating an electronic funds transfer request. Please ensure that theCredit Card issued to you is permitted to be used for business usage. CRED will not be responsiblefor any blocking/cancellation of card or any other actions taken by your issued bank owing toincorrect business use of a personal credit card. Please ensure that you have read the terms and conditions of your credit card as issued from time to time before using a personal credit card forbusiness expenses.

Please be aware that your payment is processed onwards to the payee as per the details submitted byyou. During your use of the Services, you may be asked to provide the one or more of the followinginformation about the payee:

  1. - Name of the Payee;
  2. - Payee Account details (Bank Account details or UPI Address);
  3. - Amount; and
  4. - Payee PAN Card Details (if required).

Dreamplug may ask for additional information if required from time to time included but not limited to rental agreements to verify the underlying transactions, and in case you fail to provide such information then you may be unable to use the Services provided by Dreamplug. You are responsible for ensuring the payment details provided by you are accurate. Once a payment has been initiated it cannot be reversed and CRED and/or Dreamplug will not be liable in any way for any loss you suffer as a result of a transaction being carried out in accordance with the instructions received by You. In the unlikely event that you notice an error in the payment sent, then we would request you to please notify us at the earliest.

The payment order towards your Payee is only complete & will be processed once we are inpossession of your funds for making the payment to the recipient. It is your responsibility to send usfunds promptly, within the time limit for your onwards payment to the Payee. CRED will not beresponsible for any delay in Services caused due to a delayed in the payment order initiated by You. When you instruct us to pay, you authorize us and order us to commit your payment (less anyapplicable fees or other amounts we may communicate & collect from You for providing suchServices) to such person. While CRED undertakes its best efforts to process the payment as directedby you at the earliest, we may delay, suspend, or reject a transaction for any payment(s) for anyreason, including without limitation if we suspect the transaction poses a financial or security risk, oris unauthorized, or is fraudulent, suspicious, unlawful or in any way in violation of the applicable lawsaround such transactions or in violation of the terms of this Agreement, subject to dispute orotherwise unusual. For more information on this, please refer to our Transaction & User VerificationPolicy.

You agree NOT to use the Services for any unlawful activity and agree that CRED reserves the rightto investigate any suspicious activity or in response to any complaints or reported violations. Wheninvestigating any such activity, CRED reserves the right to report suspected unlawful activity toappropriate persons or body and to provide them with any relevant information including but notlimited to personally identifiable data of the User concerned.

The amount of a transaction maybe charged back ('Chargeback') if the transaction is (i) disputed bysender; (ii) reversed for any reason; (iii) not authorized by Sender or we have reason to believe so; or(iv) is considered unlawful in accordance with the terms above. In case of a Chargeback you owe us and will immediately pay us the amount of any Chargeback and any associated fees, fines or penaltiesas assessed by the payment gateway or processor. You agree to assist us when requested to investigateany of your transactions processed through the Service. Your failure in providing timely assistance toCRED, including without limitation providing documentation, where required within 72 hours, mayresult in an irreversible Chargeback. Further in such cases your use of our Services maybe blocked foran indefinite period of time to be decided by CRED on a case to case basis.

3. GENERAL TERMS

You agree to not hold CRED responsible and/or liable for any issue or claim arising out for anydispute whatsoever between you and the payment gateway or your bank or Payee.

You also agree that if CRED is unable to perform its obligations under this Agreement because offactors beyond its control, including a change of law, an event of Force Majeure, in that case CREDwill be required to notify you as soon as is reasonable practicable and will endeavour to return yourmoney paid by you in respect of which we have been unable to discharge our obligations. You agreethat in such cases CRED will not have any liability to you where we are unable to perform ourobligations due to reasons beyond our control.

CRED may ask for additional documents & information in case a transaction looks suspicious. Failureto provide such documentation within 72 hours may result in your transaction failing and result inyour access to such Services being blocked.

LIST OF PROHIBITED TRANSACTIONS/SERVICES

  1. - Adult goods and services which includes pornography and other sexually suggestive materials(including literature, imagery and other media); escort or prostitution services; Website accessand/or website memberships of pornography or illegal sites;
  2. - Alcohol which includes alcohol or alcoholic beverages such as beer, liquor, wine, orchampagne;
  3. - Body parts which includes organs or other body parts;
  4. - Bulk marketing tools which includes email lists, software, or other products enablingunsolicited email messages (spam);
  5. - Cable descramblers and black boxes which includes devices intended to obtain cable andsatellite signals for free;
  6. - Child pornography which includes pornographic materials involving minors;
  7. - Copyright unlocking devices which includes Mod chips or other devices designed tocircumvent copyright protection;
  8. - Copyrighted media which includes unauthorized copies of books, music, movies, and otherlicensed or protected materials;
  9. Copyrighted software which includes unauthorized copies of software, video games and other licensed or protected materials, including OEM or bundled software;
  10. - Counterfeit and unauthorized goods which includes replicas or imitations of designer goods; items without a celebrity endorsement that would normally require such an association; fake autographs, counterfeit stamps, and other potentially unauthorized goods; 
  11. - Drugs and drug paraphernalia which includes illegal drugs and drug accessories, including herbal drugs like salvia and magic mushrooms; 
  12. - Drug test circumvention aids which includes drug cleansing shakes, urine test additives, and related items;
  13. - Endangered species which includes plants, animals or other organisms (including product derivatives) in danger of extinction; 
  14. - Gaming/gambling which includes lottery tickets, sports bets, memberships/ enrolment in online gambling sites, and related content; 
  15. - Government IDs or documents which includes fake IDs, passports, diplomas, and noble titles;
  16. - Hacking and cracking materials which includes manuals, how-to guides, information, or equipment enabling illegal access to software, servers, website, or other protected property;
  17. - Illegal goods which includes materials, products, or information promoting illegal goods or enabling illegal acts; 
  18. - Miracle cures which includes unsubstantiated cures, remedies or other items marketed as quick health fixes;
  19. - Offensive goods which includes literature, products or other materials that:
  20. - Defame or slander any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors;
  21. - Encourage or incite violent acts;
  22. - Promote intolerance or hatred.
  23. - Offensive goods, crime which includes crime scene photos or items, such as personal belongings, associated with criminals; 
  24. - Pyrotechnic devices, combustibles, corrosives and hazardous materials which includes explosives and related goods; toxic, flammable, and radioactive materials and substances; 
  25. - Regulated goods which includes air bags; batteries containing mercury; Freon or similar substances/refrigerants; chemical/industrial solvents; government uniforms; car titles; license plates; police badges and law enforcement equipment; lock-picking devices; pesticides; postage meters; recalled items; slot machines; surveillance equipment; goods regulated by government or other agency specifications; 
  26. - Securities which includes government bonds or related financial products;
  27. - Tobacco and cigarettes which includes cigarettes, cigars, chewing tobacco, and related products;
  28. - Traffic devices which includes radar detectors/jammers, license plate covers, traffic signal changers, and related products;
  29. - Weapons which includes firearms, ammunition, knives, brass knuckles, gun parts, and other armaments;
  30. - Wholesale currency which includes discounted currencies or currency exchanges;
  31. - Live animals or hides/skins/teeth, nails and other parts etc. of animals;
  32. - Multi-Level Marketing collection fees;
  33. - Matrix sites or sites using a matrix scheme approach;
  34. - Drop-shipped merchandise;
  35. - Any product or service which is not in compliance with all applicable laws and regulations whether federal, state, local or international, including the laws of India; 
  36. - The Merchants providing services that have the potential of casting the Payment Gateway Facilitators in a poor light and/or that may be prone to Buy & Deny attitude of the cardholders when billed (e.g. Adult material/ Mature content/Escort services/ friend finders) and thus leading to chargeback and fraud losses;
  37. - Businesses or website that operate within the scope of laws which are not absolutely clear or are ambiguous in nature (e.g. Web-based telephony, Website supplying medicines or controlled substances, website that promise online match-making); 
  38. - Businesses out rightly banned by law (e.g. Betting & Gambling/ publications or content that is likely to be interpreted by the authorities as leading to moral turpitude or decadence or incite caste/communal tensions, lotteries/sweepstakes & games of chance; 
  39. - The Merchants who deal in intangible goods/ services (eg. Software download/ Health/ Beauty Products), and businesses involved in pyramid marketing schemes or get-rich-quick schemes. Any other product or Service, which in the sole opinion of CRED, is detrimental to the image and interests of CRED, as communicated by either of them/ both of them to the Merchant from time to time. This shall be without prejudice to any other terms & conditions mentioned in these Terms and Conditions;
  40. - Bulk marketing tools which includes email, lists, software, or other products enabling unsolicited email messages (spam);
  41. - Web-based telephony/ SMS/Text/Facsimile services or Calling Cards. Bandwidth or Data transfer/ allied services. Voice process /knowledge process services; and
  42. - Mailing lists
  43. - Money laundering services.
  44. - Database providers (for tele-callers). 
  45. - Bidding/Auction houses.
  46. - Firms promoting business opportunities, investment opportunities and mortgages.

SPECIAL TERMS AND CONDITIONS FOR THE REWARD SECTION (WIN)

These terms and conditions are specific to your access and participation in the Rewards program (formerly known as WIN) introduced by Dreamplug Technologies Private Limited (‘CRED’). By accessing or participating in the Rewards program (hereinafter referred to as ‘Services’), you agree to the following terms and conditions and give your explicit consent after having read the terms in their entirety.

These terms and conditions are applicable to you in addition to the earlier Terms you have agreed for the use of other services provided by CRED. In case of any discrepancy or dispute between these terms and the Terms already agreed upon, these terms will prevail insofar as the User is using the Services as defined hereinabove.

Please read the terms below carefully and make sure you understand them fully before using the Services. Kindly note that if you do not accept these terms, you will not be able to use the Services.

  1. Scope of the Services: Rewards Section is an exclusive program for CRED users where they can participate in multiple games and schemes (“Reward Schemes”), offered by CRED, to win benefits such as cashbacks, discounts, offers, deals, and third-party goods and services from CRED (“Rewards”).
  2. Participation in the Rewards Section
    • CRED awards each User with pre-designated number of loyalty points for their regularly and continuous use of the CRED App. The Coins/Gems awarded to the User are at the sole discretion of CRED.
    • Users can participate in any Reward Scheme only by using the Coins/Gems awarded to them by CRED. CRED does not permit any User to purchase any Coins/Gems using real world money, to enter the Reward Schemes.
  3. Eligibility
    • Users must be 18 years of age or older to participate in the Rewards Section, and must be capable of entering into a legally binding agreement.
    • The eligibility criteria may be altered by CRED from time to time and any decision taken by CRED in that regard shall be final and binding on all Users.
    • User’s participation in any Reward Scheme is subject to the Terms and Conditions of the relevant Reward Scheme as set out on the CRED App and a User participating in such Reward Scheme shall be deemed to have read and agreed to the said Terms & Conditions.
  4. Disclaimers
    • The Rewards Section program is offered to the Users on an “as is” basis and without warranty or condition. The Service may not be uninterrupted or error-free. Users waive all special, indirect and consequential damages against CRED.
    • CRED reserves the right to deactivate or delete the User account, all related information on it, and forfeit all Coins or related Rewards from the User, at its sole and absolute discretion, in the event of any fraudulent, illegal or suspicious activities from the User Account on the CRED platform
    • CRED is not responsible for any tax implications on the User from their participation in any Reward Scheme. Users must obtain an independent tax advice before entering any Reward Scheme.

SPECIAL TERMS AND CONDITIONS FOR STORE

These terms and conditions are specific to your access and participation in the Store program introduced by Dreamplug Technologies Private Limited (‘CRED’). By accessing or redeeming Coins on Store (hereinafter referred to as ‘Services’), you agree to the following terms and conditions and give your explicit consent after having read the terms in their entirety.

These terms and conditions are applicable to you in addition to the earlier Terms you have agreed for the use of other services provided by CRED. In case of any discrepancy or dispute between these terms and the Terms already agreed upon, these terms will prevail insofar as the User is using the Services as defined hereinabove.

Please read the terms below carefully and make sure you understand them fully before using the Services. Kindly note that if you do not accept these terms, you will not be able to use the Services.

1. Scope of the App Services

Store is a curated e-commerce platform whereby CRED acts as a marketplace for third party sellers to list their products on the CRED Store offering personalised products for Users. For the avoidance of doubt, it is clarified that CRED does not maintain an inventory of the products listed on Store and only provides an e-commerce marketplace platform to third party sellers/merchants for listing such products.

2. Use of Store

  • For purchasing products on Store, the User may either (i) pay the full price as listed on Store for such product; or (ii) avail a reward on the full price as listed on Store, by utilising Cred Coins for payment of a portion of the price and the make remaining payment through other modes such as net banking, credit/ debit card, etc as made available on Store from time to time.
  • The number of CRED Coins needed to avail a discount on each specific product shall be decided by CRED. CRED, in its sole discretion, may choose to alter the number of Coins needed to claim a reward on any product at any point of time.
  • For the avoidance of doubt, it is hereby clarified that:
    1. CRED shall not be liable for any defects in the goods sold by third party sellers/merchants and does not provide any warranty for such products. Warranty, if any, shall be provided by the third party seller/merchant. We recommend each User to verify the warranty of each product before purchasing the same through Store.
    2. CRED shall not be liable for any claims arising in relation to the delivery of the products or the quality of the goods / services purchased by the User;
    3. the return, replacement and/ refund in relation to such products shall be dealt with in the manner as provided in Cred’s policies, as available on Cred’s Platform; and
    4. delivery of the products is the sole responsibility of the respective third party seller/ merchant or Cred’s delivery partners (as the case may be). The delivery service may not be available for all pin codes and the User is required to verify if the delivery service is available at the pin code provided by the User prior to placing an order.

Pricing & Availability

We list availability information for products sold by us on the App, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail if any products you order turn out to be unavailable.

All prices are listed in Rupees. "Price", as displayed, is inclusive of all taxes at the appropriate rate. Items in your Wishlist will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your wishlist. Placing an item in your wishlist does not reserve the price shown at that time. It is also possible that an item's price may decrease between the time you place it in your basket and the time you purchase it. All prices are inclusive of VAT/CST, service tax, Goods and Services Tax ("GST"), duties and cesses as applicable - unless stated otherwise.