CRED facilitates distribution of loans for the following banks and NBFCs (Lenders):
(i) IDFC First Bank Limited (see partners page here)
(ii) Kisetsu Saison Finance (India) Private Limited (see partners page here)
(iii) Lenders onboarded with NDX P2P Private Limited (Liquiloans) (see partners page here)
(iv) Vivriti Capital Private Limited (see website here, see partners page here)
(v) DBS Bank India Limited (see privacy policy here, see partners page here)
(vi) Newtap Finance Private Limited (formerly known as Parfait Finance and Investments Private Limited) (see partners page here)
(vii) Co-lending arrangement by YES Bank Limited (see partners page of YES Bank Limited here under the sections titled ‘Our Sourcing Partners’ and ‘Co-lending Partners’) and Newtap Finance Private Limited (see partners page of Newtap Finance Private Limited here under the sections titled ‘Our Partners’ and ‘Co-lending Partners’). For further details on YES Bank Limited's digital lending arrangements, please see here.
User shall have information in relation to the loan available to him/her on the CRED App and may seek additional information via CRED Customer Support through the CRED App. If the information on CRED App is not sufficient to resolve the query, the user may reach out to CRED at grievanceofficer@cred.club. However, the User is also entitled to contact the relevant Lender and/or follow the relevant Lender’s grievance redressal policy. The Lenders and their respective grievance redressal mechanisms are as listed below:
IDFC First Bank Limited
Nodal desk details:
Nodal officer email-id: nodaldesk@idfcfirstbank.com
Tel: +91 22 41652700 between 09:30 am and 6:00 pm (Monday to Saturday, excluding bank Holidays)
PNO details:
Principal Nodal Officer: Mr. Vipul Raj
email-id: PNO@idfcfirstbank.com
toll free number: 1800 209 9771
policy: https://www.idfcfirstbank.com/support/grievance-redressal
Kisetsu Saison Finance (India) Private Limited
Grievance Redressal Officer: Preethi Nair
email-id: grievance@creditsaison-in.com or preethi.nair@creditsaison-in.com
toll free number: 1800-1038-961
policy: https://regulatory.creditsaison.in/grievance-redressal-policy
NDX P2P Private Limited (Liquiloans)
email-id: customercare@liquiloans.com
policy: https://www.liquiloans.com/customer-grievances-redressal-mechanism
Vivriti Capital Private Limited
Grievance Redressal Officer: Vamshi Vasudevan
email-id: grievanceredressal@vivriticapital.com
Tel: +91 44 40074801
policy: https://www.vivriticapital.com/Greivance_Redressal_Mechanism.pdf
DBS Bank India Limited
Grievance Redressal Officer: Ms. Anita Dixit (Principal Nodal Officer)
Tel: +91 22 6614 7578
email-id: dbsnodalofficer@dbs.com
policy: https://www.dbs.com/in/treasures/common/redressal-of-complaints-and-grievances.page
Newtap Finance Private Limited (formerly known as Parfait Finance and Investments Private Limited)
Grievance Redressal Officer: Mr. Vandan Suba
email-id: gro@newtap.in
policy: https://newtap.in/grievanceredressal.html
YES Bank Limited
Level 1:
Email: yestouch@yesbank.in
toll free number: 18001200 (Between 8 am to 8 pm; Only critical service post 8 pm)
Level 2:
Email: head.grievanceredressal@yesbank.in
Tel: +91 22 50795173
Level 3:
Email: principal.nodalofficer@yesbank.in
Tel: +91 22 50795174
Level 4:
Email: mustufa.khajurwala@yesbank.in
Tel: +91 22 50919231
As required by our Lenders, please find below details regarding the outstanding AUM in the loan portfolios where CRED has entered into default loss guarantee arrangements with its Lenders. The numbers below indicate the outstanding AUM as on March 31, 2023:
Lender A:
Portfolio A1: INR 813.94 crore
Portfolio A2: INR 513.92 crore
Lender B:
Portfolio B1: INR 181.07 crore
1. CRED uses the following sub-contractors/technology service providers to offer Credit Products. Some of your data/data concerning Credit Products may be shared with these entities and/or stored in their systems:
i. Amazon Web Services (Indian servers)
ii. Khosla Labs Private Limited
iii. Dreamplug Paytech Solutions Private Limited
iv. Razorpay Software Private Limited
v. Cashfree Payment India Private Limited
vi. Hyperverge Technologies Private Limited
vii. Ozonetel Communication Private Limited
viii. Sumeru Enterprise Tiger Business Solutions Private Limited
2. As an LSP, CRED provides the Lender's collections/recovery services. To perform this function, if any amount is overdue with respect to any Credit Product, your data may be shared with the following sub-contractors, who may contact you for debt counseling and to encourage repayment of outstanding amounts:
i. Samavesh Marketing India Private Limited
ii. One Point One Solutions Limited
iii. ICollect India Private Limited
iv. Cimmons Integrated Services Private Limited
v. Procollect Services Private Limited
vi. SES Financials
vii. Treline Advisory Private Limited
viii. Captris Management Services LLP
ix. Swaraj Associates
x. Synergy Consultants
xi. Credit Solution
xii. Catch Sevices Inc
xiii. Shrey Associates
xiv. The One Associate
xv. Debt Care Enterprise Private Limited
xvi. Cedar Business Solution
xvii. Citi Enterprises
xviii. Om Sai Enterprises
xix. Rajpurohit Corporate Services
xx. Adwaith Associates
xxi. RMS Financial Services
xxii. Visesh Credit Services
xxiii. Kay Financial Services
xxiv. Srinithya Financial Services
xxv. White Stone
xxvi. Sristhi Capital Private Limited
xxvii. Horizon Enterprises
xxviii. SPCR Consulting and Management Services
xxix. IG Techserv Private Limited
xxx. DigiBhoomi
xxxi. Buzzworks Business Services Private Limited
3. When you utilize Credit Products to execute payments to merchants, relevant transaction data may be shared and stored by the pertinent payment aggregators and/or the merchants.
4. When you avail insurance along with your Credit Products, your Personal Data may be shared with insurers, and it may be necessary to undertake the Know Your Customer (KYC) process.