real help doesn’t hide behind forms or waiting rooms.
it lives where you already are: inside the CRED app.
support is available round the clock,
handled by people who understand your time matters.
when something needs fixing, it gets attention.
follow the steps below to contact CRED support
protect yourself from fraudsters. follow these safe practises.
never share your bank account number, UPI pin, CVV, OTP, and
other such sensitive information with anyone even if they claim
to be from CRED
contact CRED customer support
the most direct way to reach us is through in-app support.
you can also write to us via direct messages on Facebook, LinkedIn, Instagram, and X (Twitter). from credit cards and bill payments to autopay, rewards, or account queries — if it concerns your CRED experience, it concerns us.
how to contact CRED customer care via the app
open the CRED app and go to more.
tap support.
from here, you can:
view recent conversations to track ongoing requests
select recent transactions to raise a query about a specific payment or activity
browse topics to find answers to common questions
choose the transaction or topic related to your query.
scroll down and tap contact support.
you’ll be connected to the customer care team through the available in-app support option.
how to contact CRED customer care through social media
You can also contact the CRED customer care team through social media platforms - Facebook, Instagram, Twitter, and Linkedin for any type of queries or support:
Instagram: DM your questions at cred_club or scroll the page for the latest updates and offers.
Twitter: to get any kind of support, DM @CRED_support or visit our page - @CRED_club - to get the latest updates and tweets.
LinkedIn: you can also visit CRED's LinkedIn page to get all the latest updates from the organization.
how to escalate your issue to a CRED grievance redressal officer
Grievance officer: Mr. Atul Patro.
if your issue remains unresolved by CRED support, you can escalate it to our grievance officer by clicking the button below. ensure your ticket is open or resolved (within the last 30 days) to proceed.