CRED - DBS Bank Customer Loan Agreement

DBS - Loan Agreement

[Note: This is a draft document. After you consent, the relevant details shall be populated in the document and a final version would be made available.]

TERMS OF AGREEMENT

Individuals applying for personal loan (“Borrower”) from DBS Bank India Limited (“Bank”) will be bound by these Terms of Agreement in addition to the terms and conditions governing Borrower’s banking relationship (if any) with the Bank.

To the extent of any inconsistency between these Terms of Agreement, Terms and Conditions Summary, Sanction Letter and terms and conditions governing Borrower’s banking relationship if any with the Bank, these Terms of Agreement shall prevail for the purposes of the personal Loan.

The Borrower confirms to have read and understood these Terms of Agreement before applying for personal loan (“Loan”) with the Bank. By clicking on ‘Complete withdrawal now’ button, the Borrower shall be deemed to have electronically accepted these Terms of Agreement.

1. The Most Important Terms & Conditions (“MITC”) document is annexed as Annexure 1 (MITC) to these Terms of Agreement.

2. The Borrowers agrees that the Bank will rely on the identification details/documents (KYC) and use the KYC records provided by the Borrower to the Bank or its agent(s) for granting Loan to the Borrower.

3. The Borrower has voluntarily agreed to avail platform provided by Dreamplug Technologies Pvt Ltd. (CRED), having its registered office at 404, Uphar CHS Ltd, Plot No.5 BHD Sanjeeva Encl, 7 Bunglows, Near JuhuCircle, Mumbai - 400061., for availing Loan related services including communications and authorizes the Bank to share Borrower’s personal information and sensitive personal data or information like bank account details, repayment information etc. related to the Loan with CRED for the purposes of the Loan.

4. The Bank reserves the right to decide the eligibility for Loan as per Bank’s internal policy and guidelines which may undergo change from time to time.

5. Interest Rate – The Loan shall carry interest rate as specified at the time of applying for Loan and set out in Annexure 2 (Schedule of Charges) of the Terms of Agreement sent by email to the Borrower.

6. Unless otherwise specified in these Terms of Agreement, interest is calculated based on a 365 day year basis except in case of leap year when it will be 366 day year.

7. Interest is payable on the dates set out at the time of applying for Loan.

8. Loan Term – The Loan Term/tenure shall be as specified at the time of applying for Loan and specified in Annexure 2 (Schedule of Charges).

9. Disbursal – The Borrower acknowledges that she/he shall provide only her/his personal bank account details for disbursing the Loan amount. Any liability arising out of provision of incorrect bank account details by the Borrower, shall vest solely with the Borrower. The Borrower expressly consents to the Bank to disburse approved Loan amount net of processing fee to CRED’s bank account so that CRED can (a) disburse the Loan amount net of processing fee and any insurance premium independently facilitated by CRED only in Borrower’s bank account as specified at the time of applying for Loan and (b) debit EMI from the same bank account specified by the Borrower.

10. EMI – The Borrower agrees to repay Loan along with applicable interest rate through Equated Monthly Instalments (EMI).

11. Interest on the Loan shall accrue from the date on which the disbursal has been effected in the Loan account and accordingly the computation of first and last EMI shall be only for the actual number of days remaining for the due date of the instalment. For rest of the instalments the entire period of 30 days based on a pre-drawn schedule shall be taken into consideration. Your last EMI may be slightly higher depending on your EMI cycle.

12. The Borrower authorizes the Bank to take appropriate steps to process the Loan repayment related mandate and to debit the EMI from Borrower’s bank account in which the sanctioned Loan amount net of processing fee and any insurance premium independently facilitated by CRED is disbursed. If the EMI due date falls on a public holiday, EMI would be debited on the next working day.

13. The Borrower is liable to pay the EMI from the EMI payment date even if the Loan funds are not withdrawn/used.

14. The Borrower agrees that EMI comprises of principal and interest amount. The Borrower agrees to refer the amortization schedule in Annexure 3 (Amortization Schedule) that will be sent after Loan is set up, for details of principal amount and interest amount.

15. The Borrower agrees to submit such information and documents requested by the Bank from time to time for the purposes of the Loan including for compliance of any anti-money laundering, counter-terrorism financing or economic or trade sanctions laws or ongoing customer due diligence requirements or regulations.

16. The Borrower acknowledges that the Bank may at its discretion conduct residential/office address verification through its agencies before or after acceptance of the loan application.

17. The Borrower undertakes to maintain sufficient credit balance in the bank account to honour each EMI. The Borrower agrees that if the Borrower does not pay EMI on or before the relevant due date, the Loan amount plus all accrued but unpaid interest plus any other sum due to the Bank is immediately due and payable along with applicable fees and charges set out in Schedule of Charges. The Borrower authorizes the Bank to debit Borrower’s bank account with the Bank (if any) for any dues towards the Loan, irrespective of whether sufficient funds are available or not in that bank account.

18. Loan Account Information – The Borrower agrees to access the Loan account related information like EMIs paid, outstanding Loan amount, Loan statement over the platform maintained by CRED. Any discrepancy in the Loan statement of account should be brought to the notice of the Bank within seven (7) days of it being made available to the Borrower.

19. Pre-payment – The Borrower may using the CRED App pay an additional month’s EMI towards the loan or foreclose the loan by making full payment of the outstanding amount. Foreclosure and pre-payment will be subject to payment of applicable charges (if any) as specified in Annexure 2. Borrower who has defaulted in making payments, cannot foreclose or make pre-payments until all outstanding dues are cleared.

20. Fees and Charges

The Borrower agrees to pay fees and charges specified in Annexure 2 (Schedule of Charges) including processing fee, stamp duty, EMI dishonour charges etc. as specified at the time of applying for Loan or communicated thereafter.
The Borrower agrees that the approved Loan amount will include processing fees and any insurance premium, independently facilitated by CRED, that may be payable. It is clarified that the Loan amount net of any above mentioned fee and or any insurance premium independently facilitated by CRED (as applicable) shall be disbursed.
Any overdue payment incurs interest at the penal interest rate (which is higher than the usual interest rate) and dishonor charges set out in Annexure 2 (Schedule of Charges). The Bank may change the interest rate, if required by statutory/regulatory authority.
Bank may charge a fee for any overdue payment as set out in Annexure 2 (Schedule of Charges) and debit it to the account of the Borrower if required.
The Borrower agrees that fees and charges specified in Annexure 2 (Schedule of Charges) shall be binding on the Borrower.
The Borrower agrees to pay applicable Goods and Service Tax.
Any changes in the default rates and other charges specified in Annexure 2 (Schedule of Charges) shall be binding on the Borrower.

21. Bank may vary the default rate and such changes will impact instalment amount and the number of instalments. Bank will keep the Borrower informed on any such change/s.

22. Borrower Representations – The Borrower represents and covenants that the Borrower:

is an Indian citizen and Indian resident.
is a tax resident of India only, and of no other country.
is over 18 years of age with capacity to contract in accordance with the applicable laws in India.
will use the Loan amount for legitimate and personal purposes.
will not use the Loan for any capital market use, purchase of gold/gold bullions/gold coins/gold jewelry/gold exchange traded funds/gold mutual funds or any speculative, illegal, antisocial or prohibited purposes. If the Loan funds have been used for purposes as stated above, Bank shall be entitled to do all acts and things that the Bank deems necessary to comply with its policies. The Borrower agrees to bear all costs and expenses the Bank incurs as a result thereof.
shall notify the Bank, within 30 calendar days, if any information given by the Borrower changes. In the specific event of change in address due to relocation or any other reason, the Borrower shall intimate the new address to the Bank as soon possible but not later than two weeks of such a change. A self-certified officially valid document in support of the new address should be shared by the customer as a self-declaration of the new address through customer’s email-id registered with the Bank, customer’s mobile number registered with Bank, DBS Bank’s ATMs, digital channels (such as online banking / internet banking, mobile application of the Bank), letter etc.
information of the Borrower with the Bank is correct, complete and updated and
has read and understood the Bank’s privacy policy available on Bank’s website.

23. Notice – Bank may send Loan related notices, statements or any other communication to the Borrower by in-app messages on the CRED App, short message system (SMS), Whatsapp messaging service provided through Gupshup Technology India Private Limited or any other service provider, electronic mail, ordinary prepaid post or personal delivery to Borrower’s registered communication address. Communication and notices sent by in-app messages, facsimile, SMS, email will be considered to have been sent and received by the Borrower on the same day irrespective of carrier delays. Communication and notices sent by pre-paid mail will be considered to have been delivered on the day immediately after the date of posting.

24. Consent to Disclose

The Borrower has no objection in and gives consent to the Bank for sharing Loan details including Borrower’s personal details to CRED, Bank’s branches, affiliates, services providers, agents, contractors, surveyors, agencies, credit bureaus, etc. in or outside India, to enable Bank to provide services under the banking arrangement with the Bank including customized solutions and marketing services.
The Borrower agrees that Loan related data and financial information including banking account details, repayment information etc. shall be used by CRED for the purpose of providing Loan related services.
The Borrower confirms that the authorization given above shall be valid till written communication of withdrawal of Borrower’s consent is acknowledged by the Bank. The Borrower understands and accepts the risks involved in sharing personal information including sensitive personal information like account details with third party.
The Borrower consents to sharing of Borrower’s personal information with third parties for processing, statistical or risk analysis, conducting credit or anti-money laundering checks, designing financial services or related products, marketing financial services or related products, customer recognition on Bank's website/app, offering relevant product and service offers to customers, etc.
The Borrower agrees that provision of banking services could be suspended/discontinued if Borrower withdraws consent regarding Borrower’s personal information. The Borrower understands that the list of third parties who may get access to Borrower’s sensitive personal information is available on Bank’s website and Borrower shall keep himself/herself updated on the same.
The Borrower agrees that the Bank may disclose Borrower’s information to Reserve Bank of India, other statutory/regulatory authorities, arbitrator, credit bureaus, local authority, credit rating agency, information utility, marketing agencies, service providers if required.

25. Subject to applicable local laws, the Bank or any of its affiliates (including branches) may share the Borrowers information with statutory/regulatory authorities (domestic or overseas) where necessary to establish the Borrowers tax liability in any jurisdiction pursuant to orders, agreements with regulators or authorities or otherwise.

26. The Borrower authorizes the Bank to share Loan information and the credit facilities extended to the Borrower with credit information companies. The Bank may obtain information of credit facilities availed by the Borrower from other financial institutions to determine whether the Bank can extend additional credit facility. On regularization of the Borrowers account, the Bank will update the credit information companies accordingly.

27. The Borrower hereby undertakes and agrees to comply with Information Utility Regulations (as applicable) under the Insolvency and Bankruptcy Code 2016 and Reserve Bank of India’s circular no. DBR.No.Leg.BC.98/09.08.019/2017-18 dated December 19, 2017 (as applicable). Borrower authorizes the Bank to share the financial information to any information utility notified under the Insolvency and Bankruptcy Code 2016. The Borrower shall authenticate the financial information on the relevant Information Utilities platform (“IU Platform”) and in case of any error, intimate the Bank about such error and support the Bank to rectify such error. In case Borrower fails to comply with its obligations under this clause, Bank shall be entitled to declare such non-compliance as an event of default.

28. The Borrower authorizes the Bank to verify any of the information of the Borrower including Borrower’s credit standing from anyone the Bank may consider appropriate including credit bureaus, local authority, credit rating agency etc.

29. The Borrower agrees that the offered loan amount is calculated basis Borrower’s information provided to or available with the Bank. Any enhanced loan amount will be subject to verification of further information and documents submitted by the Borrower, whether electronically or otherwise, to the Bank or its representatives/agencies.

30. The Bank records about the Loan shall be conclusive and binding on the Borrower.

31. If the Borrower signs up for any additional services (as may be available from time to time), the Borrower agrees to comply with terms of the additional services. To the extent of any inconsistency between the terms of the additional services and these Terms of Agreement, these Terms of Agreement prevails unless the terms of the additional services specify otherwise.

32. The Borrower is not related to any of the Banks directors and senior officers, nor related to any director of any other bank in India. If this is not the case at any time, the Borrower undertakes to inform the Bank about the same. On such intimation by the Borrower, the Bank may re-evaluate the disbursement of the Loan and could recall the Loan and seek immediate repayment.

33. Event of Default – The Borrower shall be deemed to have committed an Event of Default on happening of any one or more events specified below:

The Borrower fails to pay the Loan, EMI, Fee and Charges or part thereof;
The Borrower commits breach of these Terms of Agreement or any covenant under any other banking arrangement with the Bank;
If the Borrower has been declared an insolvent.
If the Borrower is involved in any proceedings by any authority, court of law or professional body or association, for any misconduct or breach/violation of any law or regulations or code of conduct, etc.
If the Borrower fails to furnish information/documents demanded by the Bank.
If the Borrower defaults on any loan with other financial institution.
If the conduct of the Borrower with regard to Loan is found to be improper, suspicious, irregular or such other reason which in Bank’s opinion is prejudicial to the Bank’s interest.

34. Acknowledgment of risk in electronic transactions – Borrower acknowledged that electronic transactions and communications including emails, is not a secure or error-free medium of communication and is aware of the possible risks involved in connection with the transmission of information over electronic medium. Access to Loan relates services of the Bank through your electronic device and any transaction, which originates from the same, using Borrower’s login credentials whether initiated by Borrower or not will be deemed to have originated from and binding upon the Borrower.

35. Amendment – Bank shall have the right to amend any of the terms and conditions of these Terms of Agreement including but not limited periodicity of compounding interest, method of effecting credit of the repayments without assigning any reason or notifying the Borrower and the Borrower agree that such revision shall become applicable from date of such revision in the records of the Bank. The Bank shall give thirty (30) days’ notice to the Borrower in case of any changes as aforesaid.

36. In the event of death of the Borrower during continuance of the Loan, Bank shall be authorised to debit the bank account of the Borrower to the extent of outstanding balance in the Loan account. Further, legal heirs of the Borrower shall be liable to pay the Loan and outstanding dues on death of the Borrower.

37. In the event of occurrence of Event of Default or Borrower committing default, the Bank may:

Recall the Loan and seek immediate repayment;
Recover the Loan and outstanding dues from Borrower’s other bank accounts with the Bank by exercising right of lien and set-off till such time the overdues are settled;
Initiate appropriate proceedings for recovery of the Loan and outstanding dues.

38. Despite any other term in these Terms of Agreement, at any time the Bank may demand immediate payment of the Loan in full, together with all accrued but unpaid interest, fees and charges relating to the Loan.

39. If any sanctions restrictions or other laws or regulations prohibits the Bank or its affiliates to provide banking services to the Borrower, the Bank may immediately recall the Loan.

40. Notwithstanding your registration with the National Customer Preference Register (NCPR) or Do Not Call/Disturb registry, in case of default in payment of EMI, Borrower authorizes the Bank and our collection assistance specialist, engaged through our authorized agencies including CRED, to contact Borrower over phone, visit Borrower’s office or residence or such other place where Borrower is located. Further, the Borrower can make payments in respect of Loan to CRED as collection agent of the Bank. To view the complete list of our authorised agencies, please visit our website www.dbs.com/in

41. The Borrower agrees and undertakes to indemnify and keep the Bank indemnified against all losses, costs, claims and expense that the Bank may incur because of any act/default of the Borrower in respect of the Loan and/or recovery proceedings or breach of these Terms of Agreement. This clause applies only when Loan amount is more than Rupees three (3) Lakh.

42. These Terms of Agreement are also available on Bank’s website.

43. Effective Date – These Terms of Agreement shall be effective from the date when the Bank disburses the Loan amount as per the instructions of the Borrower.

44. If at any time any provision of these Terms of Agreement will be or will become illegal, invalid or unenforceable in any respect, the legality, validity and enforceability of the remaining provisions of these Terms of Agreement will not be affected or impaired thereby

45. Assignment – The Borrower agrees that the Bank is, with or without intimation to the Borrower, authorised to sell and /or assign to any third party, the Loan and all outstanding dues under these Terms of Agreement, in any manner, in whole or in part and on such terms as the Bank may decide. Any such sale or assignment shall bind the Borrower, and the Borrower shall accept the third party as its sole creditor or creditor jointly with the Bank and in such event the Borrower shall pay to the Bank or such creditor or as the Bank may direct, the outstanding amounts due from the Borrower under these Terms of Agreement.

46. The concepts and illustrative examples related to due dates, classification of my Loan account as Special Mention Account (SMA) / Non-Performing Asset (NPA) is specified in Annexure 4 (SMA and NPA Explanation) to these Terms of Agreement.

47. Governing Law & Jurisdiction – The Loan shall be governed by the laws of India and all claims and disputes arising out of or in connection with the Loan shall be settled by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 by a sole arbitrator to be appointed by the Bank except where such claim or dispute falls within the jurisdiction of the Debts Recovery Tribunal established under the Recovery of Debts Due to Banks and Financial Institutions Act, 1993. Any arbitration award/ direction passed shall be final and binding on the parties. The language of the arbitration shall be English and the venue of such arbitration shall be at Chennai.

Digitally accepted by ____________ on ____________

Consent Mode	OTP sent to	OTP entered on CRED App at	Device used
OTP

Annexure 1 – Most Important Term & Conditions (MITC)

The Loan shall carry fixed rate of interest specified at the time of applying Loan.
The Loan amount net of processing fees shall be disbursed in CRED’s bank account as authorised by the Borrower upon acceptance of these Personal Loan Terms of Agreement and CRED shall be responsible for disbursing the loan amount net of processing fees and any insurance premium independently facilitated by CRED to the Borrower.
EMI shall consist of principal and interest component. The Borrower agrees to make EMI payments from Borrower’s bank account on the specified EMI date.
Interest on the amount of the Loan will be applied at the agreed rate on daily reducing balance.
If any EMI is not honoured, the Borrower will be liable for dishonour charges and penal interest (if any specified in the Schedule of Charges).
The Borrower may foreclose or make pre-payment of one additional EMI at any time on the CRED App.

Annexure 2 – Schedule of Charges

Purpose	For personal purposes.
Borrower Details: (Name, Gender, Mobile Number, Address)
KYC Details
Lender’s Details: Name of the Lender:	DBS Bank India Limited
CRED Details
Loan Amount
Applicable Rate of Interest
Payment frequency
Loan Term
EMI amount
EMI Date (Due date(s) of repayment)
Non-refundable Processing Fee and Other Charges
Late Payment Fee	As displayed on CRED App at the time of withdrawal.
Penal Interest	Not Applicable

Annexure 3 – Amortization Schedule

EMI Date	Interest Component (INR)	Principal Component (INR)	EMI Amount (INR)

Annexure 4 - SMA and NPA Explanation

I confirm having understood the following concepts and illustrative examples related to due dates, classification of my Loan Account as Special Mention Account (SMA) / Non-Performing Asset (NPA) in accordance with the RBI Circular - RBI/2021-2022/125 - DOR.STR.REC.68/21.04.048/2021-22 dated November 12, 2021 on ‘Prudential norms on Income Recognition, Asset Classification and Provisioning pertaining to Advances – Clarifications’ read along with RBI ‘Master Circular - Prudential norms on Income Recognition, Asset Classification and Provisioning pertaining to Advances’ dated October 1, 2021 and amendments or further clarifications thereto.

The Borrower’s loan account shall be classified as Special Mention Account (SMA) and Non-Performing Asset (NPA) as per below concepts / clarifications / illustrative examples on due dates and SMA Specification / NPA Classification Dates:

What are Dues?

Dues mean the principal/ interest/ any charges levied on the loan account which are payable within the period stipulated as per the terms of sanction of the credit facility.

What is Overdue?

Overdue means the principal/ interest/ any charges levied on the loan account which are payable but have not been paid within the period stipulated as per the terms of sanction of the credit facility. In other words, any amount due to the Bank under any credit facility is ‘overdue’ if it is not paid on the due date fixed by the bank.

Appropriation Principle for recovery in NPA Accounts (for personal loan accounts)

Due date of payment	Amounts Due	Repayment Received	Amount received will be appropriated in below manner / below priority order
31.03.2021	31.03.2021 -Rs. 10 (Interest),Rs.90 (Principle)		1. Oldest Overdue EMI (in order of Oldest to the latest ones i.e., Oldest First) – Rs.100 (EMI – 31.03.2021), Rs.100 (EMI – 30.04.2021, Rs.100 (EMI – 31.05.2021)
30.04.2021	30.04.2021 -Rs.10 (Interest),Rs.90 (Principle),Rs.10 (Penal Interest),Rs.10 (Bounce / Other charges)	01.06.2021 (Rs.310)	3. All the Bounce / Other Charges (in order of oldest to latest ones i.e., Oldest First)
31.05.2021	31.05 2021 -Rs.10 (Interest),Rs.90 (Principle),Rs.20 (Penal Interest),Rs.20 (Bounce / Other charges)		Note: With this payment of Rs.310/- on 01.06.2021, the below will still be called as outstanding:30.04.2021 – Rs.10 (Bounce / Other charges)31.05 2021 - Rs.20 (Penal Interest), Rs.20 (Bounce / Other charges)

What is NPA?

A Non-Performing Asset (NPA) is a loan or an advance where:

interest and/ or instalment of princip
the account remains 'out of order' as indicated below, in respect of an Overdraft/Cash Credit (OD/CC),
the bill remains overdue for a period of more than 90 days in the case of bills purchased and discounted,
the instalment of principal or interest thereon remains overdue for two crop seasons for short duration crops,
the instalment of principal or interest thereon remains overdue for one crop season for long duration crops.

In case of interest payments in respect of term loans, an account will be classified as NPA if the interest applied at specified rests remains overdue for more than 90 days.

What is SMA?

A special mention accounts (SMA) is a loan asset/account in which principal or interest payment, or both are overdue but for a period of less than 90 days.

SMA is more of a precautionary measure to recognize a financial stress early and therefore to take corrective action to contain that stress and prevent an account from turning into NPA.

Classification as Special Mention Account (SMA) and Non-Performing Asset (NPA)

Bank is required to recognize the incipient stress in loan accounts, immediately on default, by classifying the loan accounts as Special Mention Accounts (SMA). The basis of classification of SMA /NPA Category shall be as follows:

Loans in the nature of Term Loans1			Loans in the nature of cash credit/overdraft
SMA Sub-categories	Basis for classification - Principal or interest payment or any other amount wholly or partly overdue	SMA Sub-categories	Basis for classification - Outstanding balance remains continuously in excess of the sanctioned limit or drawing power, whichever is lower, for a period of:
SMA-0	Upto 30 days	Note: With this payment of Rs.310/- on 01.06.2021, the below will still be called as outstanding:30.04.2021 – Rs.10 (Bounce / Other charges)31.05 2021 - Rs.20 (Penal Interest), Rs.20 (Bounce / Other charges)
SMA-1	More than 30 days and upto 60 days	SMA-1	More than 30 days and upto 60 days
SMA-2	More than 60 days and upto 90 days	SMA-2	More than 60 days and upto 90 days

Illustrative movement of an account to SMA category to NPA category based on non-payment of dues at day-end process:

If due date of a loan account is March 31, 2021, and full dues are not received before the day-end process for this date, the date of overdue shall be March 31, 2021.

Due date of payment	Payment covers	Age of oldest dues in days (DPD)	SMA / NPA Categorization	SMA since Date /SMA class date	NPA categorization	NPA Date
31.03.2021	Entire dues paid upto 31.03.2021	0	NIL	NA	NA	NA
31.03.2021	Dues of 31.03.2021 not fully paid at EOD 31.03.2021	1	SMA-0	31.03.2021	NA	NA
31.03.2021	Dues of 31.03.2021 not fully paid at EOD 29.04.2021	30	SMA-0	29.4.2021	NA	NA
31.03.2021 31.03.2021	Dues of 31.03.2021 and 30.4.2021 not fully paid at EOD 30.04.2021	31	SMA-1	30.4.2021	NA	NA
31.03.2021 30.04.2021	Dues of 31.03.2021 and 30.4.2021 not fully paid at EOD 29.05.2021	60	SMA-1	29.5.2021	NA	NA
31.03.2021 30.04.2021	Dues of 31.03.2021 and 30.4.2021 not fully paid at EOD 30.05.2021	61	SMA-2	30.5.2021	NA	NA
31.03.2021 30.04.2021 31.05.2021	Dues of 31.03.2021, 30.4.2021 and 31.05.2021 not fully paid at EOD 28.06.2021	90	SMA-2	28.6.2021	NA	NA
31.03.2021 30.04.2021 31.05.2021	Dues of 31.03.2021, 30.4.2021 and 31.05.2021 not fully paid at EOD 29.06.2021	91	NPA	NA	NPA	29.6.2021

It is advised to maintain sufficient funds a day in advance in your bank account through which the loan is being serviced.

Upgradation of accounts classified as NPA

All the loan or credit facility accounts of a borrower will be classified as NPA, in case any one of the accounts get classified as NPA and will continue to remain classified as NPA unless the overdues of all the loan accounts or credit facilities are fully repaid by the customer.